** ORDERS ARE ONLY SHIPPED MONDAY to WEDNESDAY **
Orders may be shipped on Thursday or Friday upon special request (see below for details).
Shipping costs have been set at flat rates of $35.00 for BC, $50.00 for AB, SK and MB, $60.00 for ON, QC, NB, NS, PE and NL, and $70.00 for NT, YT and NU. All Victoria, BC local online dispensaries have the $35.00 shipping rate applied to all orders as well, as we will not deliver to residential housing due to safety and security reasons (unless the online dispensary has a storefront to deliver to – in which case local delivery rates would apply).
All local storefront dispensaries (Victoria, BC) have free delivery if order totals $300.00 or more. Orders below $300.00 will have a flat delivery rate set at $15.00.
PAYMENT & SHIPPING POLICY FOR ORDERS BEING SHIPPED
After you, the client, place an order, it will be processed and completed.
Please be sure to fill out the shipping information exactly as you, the client, wish to see it on your package. If a dispensary name is used, we reserve the right to abbreviate this title on the package. MBMP will not be responsible for incorrect shipping information.
A notification email will be sent to the email provided by you, the client, that your order is being viewed for processing. Once viewed, that order will be invoiced to you and processed completely ready to ship while awaiting payment. We will not ship until e-transfers have been cleared or we have confirmation, through a tracking number provided by you, of a check or cash being mailed (must also state the dollar amount of the cheque or cash being sent).
Methods of payment: Cash, Check or E-transfer
E-transfers are sent to: email@example.com or firstname.lastname@example.org
E-mail transfers will be processed when received and orders will then be cleared for shipping (e-transfers will be deposited by us within 24-48 hours Monday through Friday – if you send an e-transfer on the weekend it may not be deposited until the following Monday).
For those who choose to pay by check through the mail, we ask that you provide us with the tracking number (a.s.a.p.) for the check that is being sent, as well as stating the dollar amount of the check. Upon receipt of this tracking number and information, MBMP will clear the order for shipping (email tracking numbers and stated dollar amounts to email@example.com). If you are paying by cash, you must also provide us with the tracking number for the cash that is being sent, as well as stating the dollar amount of the cash (email tracking numbers and stated dollar amounts to firstname.lastname@example.org). If you ARE sending cash, it is our strict policy that we will not ship your order until the cash has been received by us. Once the cash is received your order will then be cleared for shipping. Our mailing address is: 1141423 BC Ltd., 108-800 Kelly Road (Suite #474), Victoria, BC, V9B 6J9
** IMPORTANT TO NOTE: IF YOU ARE SENDING US CASH, WE AT MBMP, ARE NOT RESPONSIBLE FOR LOST, STOLEN, MISPLACED OR ALTERED PACKAGES CONTAINING CASH THAT YOU SEND. YOU, THE CUSTOMER, WILL ASSUME FULL RESPONSIBILITY FOR ANY CASH PACKAGE SENT TO ARRIVE SAFELY AND SECURELY TO US. IF WE DO NOT RECEIVE CASH PACKAGES YOU SEND, FOR ANY REASON, WE (MBMP) WILL NOT BE LIABLE IN ANY WAY FOR THE LOSS.
Once the order has been cleared for shipping, it will be mailed out (2 day shipping with no insurance). Delivery standards apply to packages sent between most major urban centres and are estimates only. Actual delivery times depend on origin, destination, weather conditions and other factors (3 day guarantee for most major urban cities and 5 day guarantee for everywhere else in Canada).
** Ownership of the package(s) at the point of transfer to the courier company will be transferred to the client. No credit will be given to the client if a shipping issue occurs (Examples of shipping issues: held packages, lost or missing packages, mis-delivery errors via the carrier).
Shipping Days: Monday, Tuesday and Wednesday
** Orders may be shipped on Thursday or Friday at the request of you, the client. This request is at the risk of you, the client. As well, these orders must be paid in full to honour this request.
Tracking numbers will be emailed the day of shipping. Once the tracking numbers are emailed (to the email given by you for that particular order), we at MBMP will not be responsible for any lost, stolen, misplaced or altered packages containing your products. You, the customer, will accept full risk of having your packages sent through the mail in hopes that they arrive safely and securely to you.
PAYMENT POLICY FOR ORDERS BEING DELIVERED – SOUTH ISLAND – Victoria Region
Orders will be processed and completed. Orders will be delivered and payment picked up (other than e-transfer). If your account is not in good standing, orders may be held until such is reconciled.
Delivery Days: Monday, Tuesday, Wednesday and Thursday
Method of Payment: Cash, Check or E-transfer
Cancellation of an order after 24 hours of placing the order, will result in a $20.00 processing charge invoiced to you and applied to your account.
STANDING ORDER/FAILED ORDER CHARGE
There is a maximum holding time of a standing order (a standing order is an order that has been processed and completed which is awaiting payment to be received before shipping). Standing orders take up warehouse space and prevent other customers from purchasing the valuable product-stock being held. As well, the quality of some products become a concern as time passes, too (expiry dates etc.). The charge is $30.00 and applies to a standing order still idle after 5 business days of us sending you your reminder email (“This order is ready to be shipped; we are just awaiting full payment before shipping.”) to which no payment has been received OR you have not contacted us, within those 5 days, regarding payment. To note: If you have not contacted us within that time frame we will courtesy call you regarding an agreed and confirmed payment time and follow that recourse. If no contact is made through this initial courtesy call then the order will be cancelled and the $30.00 charge will be invoiced to you and thus applied to your account (flat rate charge for processing, cancellation and restock).
** RETURN POLICY **
Returns will only be accepted within 48 hours of receiving your order. Mailing address for returns is: 1141423 BC Ltd., 108-800 Kelly Road (Suite #474), Victoria, BC, V9B 6J9
Please contact MBMP promptly with any order issues, ie returns, damaged product. via email @ email@example.com. Please enclose invoice number, description of issue and a picture of product; these details will hasten the process.
For Damaged Product/s: The cost of those goods damaged will be refunded/credited to your account as well as the initial shipping charge after we receive the returned product/s (you/customer will pay for the shipping cost of returning the damaged product/s).
For Product/s Not Damaged: The cost of the product/s, desired to be returned, will be refunded/credited to your account after we receive the returned product/s and you/customer will pay for the shipping cost of the product/s returned and consequently, will not be refunded/credited for the initial shipping cost.
PLEASE PROVIDE US WITH THE INVOICE NUMBER OF THE PRODUCT/S BEING RETURNED