** ORDERS ARE ONLY SHIPPED MONDAY to WEDNESDAY **
Orders may be shipped on Thursday or Friday upon special request (see below for details).
Shipping cost has been set at a flat rate of $25.00 on all orders being shipped (regardless of the balance of the order). All local online dispensaries have this shipping rate applied to all orders as well, as we will not deliver to residential housing due to safety and security reasons (unless the online dispensary has a storefront to deliver to – in which case local delivery rates would apply).
All local storefront dispensaries have free delivery if order totals $250.00 or more. Orders below $250.00 will have a flat delivery rate set at $10.00.
PAYMENT & SHIPPING POLICY FOR ORDERS BEING SHIPPED
After you, the client, place an order, it will be processed and completed.
Please be sure to fill out the shipping information exactly as you, the client, wish to see it on your package. If a dispensary name is used, we reserve the right to abbreviate this title on the package. MBMP will not be responsible for incorrect shipping information.
A notification email will be sent to the email provided by you, the client, that your order is being viewed for processing. Once viewed, that order will be invoiced to you and processed completely ready to ship while awaiting payment. We will not ship until e-transfers have been cleared or we have confirmation, through a tracking number provided by you, of a check or cash being mailed.
Methods of payment: Cash, Check or E-transfer
E-transfers are sent to: firstname.lastname@example.org
E-mail transfers will be processed when received and orders will then be cleared for shipping (e-transfers will be deposited by us within 24-48 hours Monday through Friday – if you send an e-transfer on the weekend it may not be deposited until the following Monday).
For those who choose to pay by check or cash through the mail, we ask that you provide us with the tracking number (a.s.a.p.) for the check or cash that is being sent, as well as stating the amount of the check or cash. Upon receipt of this tracking number, MBMP will clear the order for shipping (email tracking numbers and amounts to email@example.com).
Once the order has been cleared for shipping, it will be mailed out (2 day shipping with no insurance).
** Ownership of the package(s) at the point of transfer to the courier company will be transferred to the client. No credit will be given to the client if a shipping issue occurs (Examples of shipping issues: held packages, lost or missing packages, mis-delivery errors via the carrier).
Shipping Days: Monday, Tuesday and Wednesday
** Orders may be shipped on Thursday or Friday at the request of you, the client. This request is at the risk of you, the client. As well, these orders must be paid in full to honour this request.
Tracking numbers will be emailed the day of shipping.
PAYMENT POLICY FOR ORDERS BEING DELIVERED – SOUTH ISLAND – Victoria Region
Orders will be processed and completed. Orders will be delivered and payment picked up (other than e-transfer). If your account is not in good standing, orders may be held until such is reconciled.
Delivery Days: Monday, Tuesday, Wednesday and Thursday
Method of Payment: Cash, Check or E-transfer
** RETURN POLICY **
Returns will only be accepted within 48 hours of receiving your order.
Please contact MBMP promptly with any order issues, ie returns, damaged product. via email @ firstname.lastname@example.org. Please enclose invoice number, description of issue and a picture of product; these details will hasten the process.
For Damaged Product/s: The cost of those goods damaged will be refunded/credited to your account as well as the initial shipping charge after we receive the returned product/s (you/customer will pay for the shipping cost of returning the damaged product/s).
For Product/s Not Damaged: The cost of the product/s, desired to be returned, will be refunded/credited to your account after we receive the returned product/s and you/customer will pay for the shipping cost of the product/s returned and consequently, will not be refunded/credited for the initial shipping cost.
PLEASE PROVIDE US WITH THE INVOICE NUMBER OF THE PRODUCT/S BEING RETURNED